FAQ – Everything You Need to Know

We’ve gathered the most common questions our customers ask so you can shop with total confidence. Still need help? We’re always here.

1. Do you ship within the U.S.?

Yes — we ship to all 50 states. Orders usually arrive in 3–7 business days.

2. Do you ship internationally?

Not yet, but we're working on it. Stay tuned or subscribe for updates.

3. How much does shipping cost?

Shipping is free on all orders over $50. For smaller orders, rates are calculated at checkout.

4. When will my order ship?

We process all orders within 1–2 business days, Monday to Friday.

5. How can I track my order?

You'll receive a tracking link via email as soon as your order ships.

6. Can I return or exchange an item?

Absolutely. You can return any unused item within 30 days for a full refund.

7. What if something arrives damaged?

We’ll replace or refund it right away — just email us with a photo and your order number.

8. Are your products really lightweight?

Yes. All our gear is tested for minimal weight and maximum function. Perfect for travel.

9. Is this gear good for backpacking?

Definitely. Our products are built for hikers, solo travelers, and anyone who packs smart.

10. Are your items waterproof?

Most are water-resistant, and select items (like tents and shower pumps) are fully waterproof.

11. Can I use this gear for beach trips or festivals?

Yes! Everything is designed to be flexible — whether you're hiking a trail or chilling by the ocean.

12. Do you offer gift cards?

Not yet — but it’s on the roadmap. Let us know if you want one!

13. How do I contact customer support?

Reach us anytime via email at [your@email.com] — we usually reply within 24 hours.

14. Are your prices in USD?

Yes — all prices on our store are listed in U.S. dollars.

15. Is checkout secure?

100%. We use encrypted Shopify checkout and accept all major payment providers.